Terms & Conditions

Wichita Falls Dazzling Cleaning Services LLC is a family-owned cleaning business serving Wichita Falls, Texas.

We provide residential cleaning, specialty cleaning, move-related cleaning, local-business cleaning, and optional cleaning add-on services.

Our services may include, but are not limited to:

• Standard Cleaning
• Deep Cleaning
• Move-In / Move-Out Cleaning
• PCS and Move-Out Cleaning
• West Texas Dust-Control Cleaning
• Storm Cleanup Service
• The Dazzling Reset
• Senior-Friendly Cleaning
• New-Parent Home Refresh
• Pet-Home Treatment
• Event Rescue Cleaning
• Kitchen Appliance Detailing
• Garage and Patio Refresh
• Homecoming Surprise Cleaning
• Local-Business Sparkle Plan
• Optional Cleaning Add-Ons

The specific services included in your appointment depend on the service selected, your estimate, and any additional services agreed upon before or during the appointment.

Prices provided on our website, through email, by phone, or during an initial inquiry may be estimates unless expressly identified as a final price.

Final pricing may depend on factors including:

• Size of the property
• Number of bedrooms and bathrooms
• Current condition of the property
• Amount of dirt, dust, grease, buildup, or pet hair
• Time required to complete the service
• Requested add-on services
• Additional rooms or areas
• Special cleaning requirements
• Accessibility of the property
• Scope of work requested

If the actual condition of the property differs substantially from the information provided when the estimate was requested, we may discuss revised pricing or service requirements with you before completing additional work.

Optional add-on services may be requested in addition to a primary cleaning service.

Examples may include:

• Interior refrigerator cleaning
• Interior oven cleaning
• Cabinets and drawers
• Interior windows
• Window tracks
• Detailed blinds
• Detailed baseboards
• Ceiling fans
• Dishes
• Laundry
• Bed-linen changes
• Pet-hair removal
• Wall cleaning
• Washer and dryer interiors
• Garage cleaning
• Patio or porch cleaning
• Organization services
• Additional bedrooms
• Additional bathrooms

Availability of add-ons may depend on appointment length, property condition, staffing, and scheduling.

Adding services may increase the total cost and time required for your appointment.

Same-day or urgent cleaning requests are subject to availability.

A $40 same-day or urgent-service fee may apply when such service is available and requested.

Submitting an urgent request does not guarantee that an appointment can be accommodated.

Cleaning appointments are subject to availability.

An appointment is not considered confirmed solely because an inquiry, email, message, or estimate request has been submitted.

We may communicate with you to confirm:

• Service type
• Property information
• Date and time
• Pricing
• Add-ons
• Access instructions
• Special requests

Appointment times may occasionally need to be adjusted because of traffic, weather, earlier appointments, emergencies, staffing issues, or other circumstances outside our reasonable control.

If a significant scheduling change occurs, we will make reasonable efforts to communicate with you.

We understand that plans sometimes change.

Any cancellation, rescheduling, deposit, or appointment-change terms communicated to you during booking, through an estimate, invoice, confirmation, or other written communication will apply to your appointment.

We ask customers to provide as much advance notice as reasonably possible when an appointment must be changed.

Repeated last-minute cancellations, inaccessible properties, or missed appointments may affect our ability to accept future bookings.

Customers are responsible for ensuring that our cleaners can safely and legally access the property at the scheduled time.

Access may be provided through:

• The customer or authorized person being present
• Door codes
• Lockboxes
• Keys
• Building access instructions
• Other arrangements agreed upon in advance

If we cannot access the property at the scheduled time, the appointment may need to be delayed, shortened, rescheduled, or canceled.

Customers should provide accurate access instructions before the appointment.

The property should have working utilities reasonably necessary to perform the requested cleaning service.

• Running water
• Electricity
• Functional plumbing
• Reasonable indoor lighting
• Heating or cooling when necessary for safe working conditions

We may be unable to complete some or all requested services if utilities are unavailable or working conditions are unsafe.

Customers are responsible for providing accurate information about the property and requested services.

Before the cleaning appointment, customers should disclose any conditions that may affect the safety or scope of the service.

• Pest infestations
• Mold
• Biohazards
• Bodily fluids
• Hazardous materials
• Broken fixtures
• Damaged surfaces
• Unstable furniture
• Aggressive animals
• Unsafe electrical conditions
• Construction hazards
• Other potentially dangerous conditions

We understand that pets are part of the family.

Please let us know before your appointment if animals will be present.

For the safety of your pets and our cleaning team, customers are responsible for appropriately securing animals that may:

• Become anxious around unfamiliar people
• Attempt to escape
• Interfere with cleaning
• Bite, scratch, jump on, or otherwise endanger workers

We cannot be responsible for pets that escape because they were not appropriately secured before or during service.

Before cleaning begins, customers should secure valuable, fragile, sentimental, or irreplaceable items.

• Jewelry
• Cash
• Important documents
• Collectibles
• Antiques
• Artwork
• Family heirlooms
• Fragile decorations
• Electronics
• Items with significant sentimental value

Please inform us before service about any surfaces, furnishings, fixtures, or belongings requiring special cleaning instructions.

We make reasonable efforts to treat customers’ homes and belongings with care.

Wichita Falls Dazzling Cleaning Services LLC is not responsible for damage or deterioration that existed before cleaning began.

Examples may include:

• Loose fixtures
• Previously cracked surfaces
• Worn finishes
• Deteriorated grout
• Damaged blinds
• Loose handles
• Unstable furniture
• Peeling paint
• Previously scratched surfaces
• Improperly installed fixtures
• Items damaged by age or normal wear

Customers should inform us of known fragile, damaged, or unstable areas before cleaning begins.

We work carefully and aim to provide thorough, high-quality cleaning.

However, some stains, discoloration, buildup, odors, marks, or damaged surfaces may not be completely removable through standard cleaning methods.

Cleaning results may depend on:

• Age of the stain or buildup
• Surface material
• Previous damage
• Maintenance history
• Products previously used
• Property condition
• Accessibility
• Manufacturer limitations

We cannot guarantee complete removal of every stain, odor, mark, or buildup.

Customer satisfaction is extremely important to us.

We take pride in our work and want customers to be happy with the cleaning service they receive.

If you believe an agreed-upon area was not cleaned satisfactorily, please contact us as soon as reasonably possible and explain the concern.

We may request photographs or additional information so that we can review the issue.

When appropriate, we may work with the customer to determine a reasonable solution.

Some specialty services involve tasks beyond ordinary cleaning.

For example, the Dazzling Reset may include:

• Cleaning
• Light organizing
• Bed-linen changes
• Laundry folding
• Restocking household essentials

The exact scope of specialty services will depend on what is agreed upon for the appointment.

Organization services do not include professional financial, medical, legal, document-management, or hazardous-material services.

Our Senior-Friendly Cleaning service may include cleaning assistance, changing bed linens, help with certain hard-to-reach cleaning areas, and optional wellness check-ins.

In an emergency, customers should contact the appropriate emergency services.

Our New-Parent Home Refresh is intended to help families maintain a refreshed home environment.

Any reference to baby-conscious or baby-safe cleaning describes our goal of using thoughtful cleaning practices around areas occupied by families with infants.

Customers should notify us of:

• Product sensitivities
• Allergies
• Cleaning-product preferences
• Areas that should not be treated
• Instructions provided by healthcare professionals

Our cleaning services are not medical or healthcare services.

Storm Cleanup Service is intended for indoor cleaning needs such as tracked-in mud, ordinary debris, and cleaning affected surfaces or windows.

We do not require employees to enter conditions involving unreasonable hazards.

We may decline work involving:

• Structural instability
• Floodwater contamination
• Sewage
• Electrical hazards
• Dangerous debris
• Biohazards
• Hazardous chemicals
• Mold remediation
• Other unsafe conditions

Customers may need an appropriately licensed or specialized professional for hazardous restoration work.

Commercial or local-business cleaning services may be subject to additional written terms depending on:

• Property type
• Cleaning frequency
• Building access
• Security procedures
• After-hours access
• Required cleaning tasks
• Contract duration
• Billing arrangements

If separate written terms or a service agreement are provided for commercial cleaning, those terms will apply in addition to these Terms.

Payment amounts and payment deadlines will be provided through the applicable estimate, invoice, booking confirmation, or other communication.

Customers are responsible for reviewing pricing before approving services.

Additional services requested after the original estimate may result in additional charges.

Customers are responsible for paying all approved charges associated with the services performed.

We will not intentionally use photographs of the interior of a customer's home for public marketing purposes without appropriate permission.

However, photographs may sometimes be requested or taken when reasonably necessary to document:

• Property condition
• Existing damage
• Cleaning concerns
• Service completion
• Customer complaints
• Areas requiring additional work

Any such photographs should be handled for legitimate business purposes.

We make reasonable efforts to keep our website information accurate and current.

However, services, availability, descriptions, prices, operating hours, and other website content may occasionally change.

Information displayed on the website does not guarantee availability of any particular appointment, service, cleaner, or time slot.

Our website may contain links to third-party websites, including social media platforms such as Facebook.

Third-party services operate independently from Wichita Falls Dazzling Cleaning Services LLC.

We are not responsible for the content, availability, security, privacy practices, or terms of third-party websites.

Your use of those websites is subject to their own terms and policies.

Unless otherwise stated, website content created for Wichita Falls Dazzling Cleaning Services LLC—including business branding, written content, graphics, layout elements, service descriptions, and other original materials—may not be copied, reproduced, distributed, or commercially used without authorization.

Third-party trademarks, logos, platforms, and materials remain the property of their respective owners.

You may not use our website:

• For unlawful purposes
• To attempt unauthorized access to website systems
• To introduce malware or harmful code
• To interfere with website operation
• To impersonate another individual
• To submit intentionally false or fraudulent service requests
• To misuse our business information or content

We reserve the right to restrict access when appropriate to protect our website, customers, or business.

To the extent permitted by applicable law, Wichita Falls Dazzling Cleaning Services LLC will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services where such losses were not reasonably within our control.

Nothing in these Terms is intended to exclude or restrict responsibility that cannot lawfully be excluded or restricted.

We may need to delay, modify, reschedule, or cancel services because of circumstances reasonably outside our control.

Examples may include:

• Severe weather
• Road closures
• Natural disasters
• Power outages
• Government restrictions
• Emergencies
• Illness
• Staffing emergencies
• Unsafe property conditions
• Other events that make providing the scheduled service impractical or unsafe

When reasonably possible, we will attempt to communicate significant changes with affected customers.

Your use of our website and interactions with our business are also subject to our Privacy Policy.

Please review our Privacy Policy for information about how personal information may be collected, used, and handled.

We may update these Terms periodically to reflect changes in our services, website, business practices, or applicable requirements.

When these Terms are updated, the “Last Updated” date at the top of this page may also be revised.

The version published on our website will apply from its stated effective date.

These Terms are intended to be governed by the laws applicable in the State of Texas, without limiting any rights or protections that may apply under applicable consumer law.

If you have questions about these Terms and Conditions or our cleaning services, please contact us.